Account Manager
HybridOrlando, Florida, United States
Job Summary
Strengthen vendor and client relations through regular calls, post-implementation queries, and visits to key accounts. Identify renewal, upsell, and upgrade opportunities while managing references for potential new business. Collaborate with marketing to develop case studies, secure industry reviews, and facilitate thought leaders at trade events. Act as a bridge between international product management and customers to ensure clear understanding of product developments and demands. Gather insights via customer satisfaction surveys, tradeshows, and networking events to drive targeted churn reduction and support sales growth.
Required Qualifications
- Natural communicator with customer service as primary motivation
- Good understanding of the TOPdesk customer base
- Stress resistant and ability to adapt depending on stakeholder personas
- Ability to work collaboratively (both locally and with international teams), but also an ability to work autonomously
- Good levels of initiative and will explore potential customer developments
- Target driven to specifically reduce customer churn
- Commercial awareness
- Attention to detail in terms of how related documentation is stored and communicated
Desired Qualifications
- Industry awareness beneficial
- A thorough understanding of TOPdesk's customer landscape
- The use of TOPdesk and its potential applications across numerous industry verticals
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