Account Manager - THG Commerce
On-siteManchester, England, United Kingdom
Job Summary
Own a portfolio of Commerce client relationships, ensuring alignment on key partnership goals and driving organic growth opportunities across digital and platform services. Oversee performance across accounts by tracking KPIs, providing insight-led reporting, and managing senior-level escalations with internal teams. Leverage ecommerce data to identify risks, protect margin, and strengthen client partnerships through strategic recommendations. Act as the strategic bridge between client needs and internal delivery, collaborating cross-functionally with technology, trading, and finance teams. Maintain regular, proactive communication to surface challenges transparently and manage change requests with appropriate commercial considerations.
Required Qualifications
- Proven experience in Account Management / Client Services within ecommerce, digital, or related environments
- Strong stakeholder management and relationship-building skills
- Confident communicator, able to lead client conversations and present insights
- Commercially aware, with experience managing account growth and performance
- Strong organisational skills with ability to manage multiple priorities
- Proficient in PowerPoint, Excel, and CRM systems
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