Account Manager
On-siteLoughborough, England, United Kingdom
Job Summary
Account Manager at Access specializing in growing a portfolio across sectors including 3PL, distribution, manufacturing and eCommerce. Responsibilities include managing and growing existing Access Delta customers, identifying upsell and cross-sell opportunities across ERP, finance, HR, and reporting tools, running product demonstrations, and handling renewals and forecasting in Salesforce. The role requires capability to communicate with diverse stakeholders from operational teams to senior leaders, stay organized, and own the customer portfolio. Desirable experience includes knowledge of warehouse management, supply chain or logistics operations, familiarity with ERP/integrated software platforms, and experience gathering customer feedback to improve products and processes. The posting notes a blended office-working model in the UK with headquarters in Loughborough, Access is a UK-headquartered software provider serving Europe, USA and APAC.
Desired Qualifications
- Experience in account management or customer success within software/SaaS
- Ability to identify upsell/cross-sell opportunities
- Strong communication skills across operational teams and senior leadership
- Familiarity with Salesforce or similar CRM / renewal forecasting tools
- Knowledge of warehouse management, supply chain, or logistics operations
- Experience with ERP systems or integrated software platforms
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