Account Manager Team Manager
Hybrid · Tamworth, England, United Kingdom
Job Summary
Lead and develop a team of up to 12 Account Managers in a Tamworth contact centre, driving revenue and customer experience. Responsible for recruitment, selection and ongoing performance and development of the team, coaching and coordinating activities, and delivering KPI-driven sales and service outcomes. Partner with Operations to support strategic plans, participate in projects, and energise the team to achieve clear goals and incentives. Requires strong people leadership, coaching culture, planning and organizational skills, and effective stakeholder management to deliver exceptional customer solutions. Competitive salary with benefits and a focus on career development within Brakes/Sysco.
Required Qualifications
- Minimum 2 years’ experience at team manager or supervisor level in a contact centre environment managing a sales-based team
- Strong leadership and coaching skills
- Ability to recruitment, develop and motivate a team of up to 12 Account Managers
- Proven track record in achieving KPI targets and delivering customer-focused outcomes
- Excellent communication, negotiation, and interpersonal skills
- Proficiency with Microsoft Office applications (Excel, Word, PowerPoint) and ability to analyze performance data
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