Account Manager
On-siteSt. Louis, Missouri, United States
Job Summary
Account Manager responsible for customer success and relationship management with college/university partners and direct customers, supporting film streaming programs, driving program utilization, lead-generation for contract renewals, and coordinating order fulfillment and data accuracy. Role emphasizes building strong relationships, responding to inquiries within 24 hours, updating customers on movie selections and promotions, driving retention and revenue growth, identifying upsell/cross-sell opportunities, and collaborating with Account Executives, marketing, and other internal teams. Requires a Bachelor’s degree and 1–3 years of account management experience, strong communication and organizational skills, and a proactive approach to process improvements and customer experience.
Required Qualifications
- Bachelor’s degree required
- One to three years of demonstrated success in account management field
- Proven track record in developing positive client relationships and seeking ways to increase client satisfaction and loyalty
- Good communication skills including being a good listener and showing interest in what others have to say
- Demonstrate a high degree of commitment to the organization and be committed to professionalism in the workplace
- Possess good organizational skills and the ability to manage tasks in a high-volume, high-stress environment
- Be flexible in meeting business needs within other departments as necessary
- Proven data entry work experience
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