Account Manager
HybridGladstone, Queensland, Australia
Job Summary
Develop and maintain strong relationships with key decision-makers at strategic accounts by creating detailed Account Plans based on customer drivers and industry trends. Lead the discovery process with customers to qualify high-value opportunities and present tailored proposals that demonstrate clear commercial and technical value. Collaborate across cross-functional teams including engineering and customer service to deliver integrated solutions and support customer onboarding. Identify and develop opportunities using the CRM Opportunity Pipeline while planning, executing, and reporting on all customer interactions in a timely manner. Maintain accurate records of opportunities, including win/loss reasons and next steps, to drive long-term buying behaviour change. This proactive, growth-focused sales role supports Swagelok's global vision to help customers increase energy efficiency and reach sustainability goals through a network of exclusive sales and service centres.
Required Qualifications
- Legal working rights in Australia for full-time work
- Proven ability to develop and maintain strong customer relationships
- Strong communication, negotiation, and presentation skills
- Ability to collaborate with cross-functional teams and manage multiple stakeholders
- A proactive, solutions-focused mindset with attention to detail and accountability
- Ability to quickly grasp technical concepts and communicate them effectively
Desired Qualifications
- Experience in industrial sales, especially in sectors like Oil & Gas, Chemical Processing, Mining, R&D, Clean Energy
- Engineering degree or Trade Qualification
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