Account Manager
On-siteSan Francisco, California, United States
San Francisco, California, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Own the Number by taking full commercial ownership of a dedicated book of SMB healthcare accounts, directly managing net revenue retention, gross revenue retention, and expansion ARR. Drive expansion and retention by identifying upsell and cross-sell opportunities, navigating renewals, and consistently meeting or exceeding commercial quotas. Manage executive relationships by building trust with client leaders across clinics, research sites, and health tech companies. Build the playbook by operating autonomously in an agile environment to establish account management processes where they do not yet exist.
Required Qualifications
- 2 to 8 years of experience in a B2B Account Management or post-sale role
- specifically selling into or managing healthcare SMBs (clinics, research sites, or health tech companies)
- 1–2+ years of explicit experience owning retention and expansion quotas
- proven track record of hitting commercial numbers
- Background working at a fast-growing, seed-to-Series B startup
- successfully operated without a pre-built playbook
Desired Qualifications
- Deep familiarity with the SMB healthcare ecosystem (not enterprise pharma/biotech)
- Experience at companies like Headway, Tennr, Latent Health, Tandem, or AI Growth Therapy
- A Bachelor's degree from a top-tier university (Top 25)
- exceptional relevant experience
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