Account Manager, Strategic Accounts
On-siteBengaluru, Karnataka, India
Bengaluru, Karnataka, IndiaOn-siteFull TimeStartup
Full TimeStartup
Job Summary
Manage a diverse set of accounts end-to-end, owning all outcomes from escalations to retention and revenue. Develop product expertise and streamline internal processes to drive efficiency. Once established, execute cross-selling strategies and secure customer referrals to expand your own book. Leverage high empathy and strong communication to resolve complex issues with cross-functional teams while adhering to strict SLAs. Thrive in a scale-up environment transitioning from startup to managing 10,000 customers, with a focus on building systems and processes to drive growth.
Required Qualifications
- 2-5 years of experience in B2B sales and a customer-facing role
- Very strong written and verbal communication
- High numeric ability
- High customer empathy
- Extreme ownership
- Strong problem solver
- Ability to work with cross-functional teams to resolve issues
- Strong adherence to SLAs and processes
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.