Account Manager
RemoteUnited States
Job Summary
Own the account context for Creative Operations and Systems clients, tracking stakeholders, priorities, risks, and follow-ups to prevent context loss. Run the client operating rhythm by turning vague requests into clear next steps, owners, and decision points while maintaining stakeholder maps and decision logs. Leverage AI tools for meeting preparation, stakeholder mapping, and drafting client-ready summaries to improve context and reduce errors. Collaborate with internal teams to challenge weak scope and ensure the right solutions are delivered in the right order. Maintain clear communication and strong follow-up to ensure clients feel understood and trusted throughout the relationship.
Required Qualifications
- Demonstrable experience owning client relationships, stakeholder communication, account delivery, or complex operational conversations
- Strong written and spoken English
- High agency
- Structured thinking
- A serious interest in becoming an expert at AI-enabled account management
- You should already be using AI in real work
- You should be hungry to get much better at it: tools, prompts, workflows, context packs, summaries, QA checks, and repeatable operating patterns
- Strong client presence
- Comfortable working around workflow and collaboration tools such as Airtable, Monday.com, Notion, Asana, spreadsheets, Slack, Teams, or similar systems
- Enough systems/process literacy to understand what is being built, why it matters, where the risks are, and how to explain it to non-technical stakeholders
Desired Qualifications
- You want to use AI as part of how you prepare, document, summarise, and improve account management
- You want to become expert at using AI to run account management better than a normal human memory-and-notes process can
- You want to be the person clients trust, enjoy speaking to, and ask for when something is messy or important
- You like roles where the answer is not already written down, but the next sensible step can be found
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