Standard TextilePosted 1 month ago

Account Manager

Standard TextilePosted 1 month ago

HybridCincinnati, Ohio, United States

Cincinnati, Ohio, United StatesHybridFull TimeLarge

Full TimeLarge

Job Summary

Develop working understanding of division growth strategies to prioritize account activity and identify opportunities within the assigned portfolio. Build and maintain strong, long-lasting customer relationships through consistent communication, proactive outreach, and delivery of exceptional service. Serve as the primary point of contact for assigned customers, owning day-to-day relationships and ensuring timely, professional responses to inquiries. Develop and maintain account plans that identify customer goals, opportunities for growth, and potential risks, updating them regularly to reflect changes in account status. Identify upsell and cross-sell opportunities within existing accounts and communicate findings to Account Executives to advance revenue growth. Collaborate with internal cross-functional teams to coordinate timely, successful delivery of solutions aligned to customers' needs and objectives. Partner with the inventory management team to contribute to and maintain accurate sales forecasts for assigned accounts. Oversee accuracy of records in Salesforce; leverage the platform to manage and track account activity and support pipeline visibility. Manage the end-to-end order process for assigned accounts using Esker, ensuring accuracy, timeliness, and alignment with customer purchase order requirements. Monitor account performance, prepare regular reports, and deliver data-driven insights to customers and internal stakeholders. Address concerns and resolve issues promptly, escalating as appropriate, to maintain high levels of customer satisfaction. Represent Standard Textile at customer meetings, trade shows, and industry events as needed. Direct the Customer Experience team on routine customer fulfillment tasks, maintaining focus on high-impact account management activities.

Required Qualifications

Previous experience in account management, project management, sales, or related field
Bachelor's degree
Proficiency in Salesforce
Proficiency in Microsoft Office
Ability to work independently on consistent, procedurally guided tasks while receiving direction and guidance from senior team members
Customer-focused mindset
Proactive mindset
Adaptable mindset
Detail-oriented mindset
Curiosity-driven approach to challenges
Solutions-oriented mindset
Ability to interpret account performance data and translate findings into actionable recommendations
Strong organizational and project management abilities
Ability to manage multiple accounts and priorities simultaneously within established procedures
Excellent written communication skills
Excellent verbal communication skills
Ability to exchange information clearly
Ability to check for understanding across a variety of audiences
Ability to address concerns and resolve issues promptly
Ability to escalate issues as appropriate
Ability to represent Standard Textile at customer meetings, trade shows, and industry events
Ability to partner with inventory management team
Ability to collaborate with internal cross-functional teams
Ability to develop and maintain account plans
Ability to identify upsell and cross-sell opportunities
Ability to develop detailed knowledge of pricing strategy
Ability to develop working understanding of division growth strategies
Ability to prioritize account activity
Ability to identify opportunities within assigned portfolio
Ability to build and maintain strong, long-lasting customer relationships
Ability to deliver exceptional service
Ability to ensure timely, professional responses to inquiries and needs
Ability to ensure accuracy of records in Salesforce
Ability to leverage the platform to manage and track account activity
Ability to support pipeline visibility
Ability to manage the end-to-end order process
Ability to ensure accuracy, timeliness, and alignment with customer purchase order requirements
Ability to contribute to opportunity management
Ability to monitor account performance
Ability to prepare regular reports
Ability to deliver data-driven insights
Ability to develop detailed knowledge of customer purchase order requirements
Ability to ensure accurate account management
Ability to maintain focus on high-impact account management activities
Ability to direct Customer Experience team on routine customer fulfillment tasks
Ability to apply conceptual knowledge of account management principles
Ability to apply conceptual knowledge of customer relationship strategies
Ability to apply conceptual knowledge of sales processes
Ability to guide day-to-day work
Ability to identify customer goals
Ability to identify opportunities for growth
Ability to identify potential risks
Ability to update account plans regularly
Ability to reflect changes in account status
Ability to communicate findings to Account Executives
Ability to advance revenue growth
Ability to coordinate timely, successful delivery of solutions
Ability to contribute to and maintain accurate sales forecasts
Ability to ensure alignment with customers' needs and objectives
Ability to deliver solutions that drive client satisfaction
Ability to deliver solutions that drive business growth
Ability to build and sustain strong customer relationships
Ability to own outcomes through disciplined execution of account plans
Ability to perform cross-functional coordination
Ability to perform data-informed customer support
Ability to serve as primary point of contact for assigned customers
Ability to work within established processes
Ability to work with guidance from senior team members
Ability to deliver solutions that serve customers
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support customers
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly
Ability to provide comfort and care across generations
Ability to focus on solutions
Ability to support associates
Ability to strengthen communities
Ability to create better textiles
Ability to deliver textiles seamlessly

Hiring someone like this?

Get your role in front of qualified candidates on Sorce.

Get started