Account Manager
On-siteBaltimore, Maryland, United States
Job Summary
Manage existing customer base and grow territory by interacting with site personnel to sell and support water treatment products for boiler, cooling, RO, and process systems. Work onsite at customer locations to provide routine service, determine optimal program ranges, and assist with chemical feed and inventory management. Participate in delivery, installation, commissioning, and repair of systems while tracking inventory usage and serving as the general face of the Company. Deliver value through routine service and business reviews, completing detailed service reports within 24 hours of each visit. Maintain professional image through punctual attendance and positive attitude, while continuously improving technical knowledge via online training. Local/regional travel is expected, including up to 10% overnight travel, with a valid driver's license required.
Required Qualifications
- High school diploma or equivalent
- General knowledge of cooling tower systems, steam generation, and chilled/hot/process water closed-loop systems
- Prior work experience in a technical sales role
- Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders
- Mechanical and technical aptitude with the ability to diagnose and resolve technical issues efficiently
- Ability and willingness to be trained in on and perform equipment installation, commissioning, and repair at customer sites
- Knowledge of Microsoft Word, Excel and PowerPoint and ability to learn internal business systems
- Ability to work independently and effectively plan, organize and execute activities
- Ability and willingness to physically provide service at customer facilities within a wide range of environments; must be able to lift a minimum of 50lbs. without assistance
- Valid driver's license and willingness to abide by Company standards for operating a motor vehicle
- Ability to pass a respirator fit test and wear a half-or full-face respirator
- Ability and willingness to be away from home for overnight travel - up to three (3) nights/month
- Local/regional travel is expected and ongoing, including up to 10% overnight travel
Desired Qualifications
- Bachelor's degree in Engineering, Chemistry or other relevant field of study
- Past work experience in technical sales and service in industrial water treatment or specialty chemicals industry
- Familiarity with water treatment industry regulations and standards
- Advanced certifications or training in water treatment technologies
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