Account Manager, SMB
$35,000–$50,000 year
RemoteUnited Kingdom
Job Summary
Manage a portfolio of 600+ existing SMB, Mid-Market, and Channel Partner customers by building relationships, acting as a trusted advisor, and identifying upsell and cross-sell opportunities. Drive revenue growth and retention through contract negotiations, renewal management, and proactive resolution of client inquiries. Address stakeholder needs, resolve issues, and provide strategic recommendations based on industry trends and competitor offerings. Prioritize tasks effectively to deliver measurable business results while reporting to a US-based leader. Occasional travel required for conferences and events. Fully remote role with competitive base salary of £35,000 - £50,000.
Required Qualifications
- 5+ years of experience in customer-facing B2B sales ideally spanning multiple segments (SMB through Mid-Market)
- Demonstrated ability to own complex customer relationships end-to-end and deliver measurable business results
- Strong commercial acumen with a track record of meeting or exceeding revenue, renewal, and expansion targets
- Excellent communication, negotiation, and stakeholder management skills
- A growth mindset; open to feedback, quick to adapt, and always looking to improve
- Operational excellence in CRM systems (e.g., Salesforce) and data-driven sales practices
- Occasional travel may be required to attend industry conferences, customer events and internal team gatherings
Desired Qualifications
- Experience in Software sales environment
- Background in business development or consultative selling
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