Account Manager - Service Advisor
$15–$15 year
On-siteAlbuquerque, New Mexico, United States
Job Summary
Provide technical support and perform service advice for dealers and technicians via phone and in-person visits. Teach technicians to troubleshoot HVAC residential systems, explain wiring and piping diagrams, and assist outside sales teams in recommending equipment. Manage service and parts operations by conducting equipment inspections at local and remote locations. Support the inside sales team by answering phones, assisting at the counter, and executing national sales programs with territory managers. Read and explain technical diagrams while utilizing P21 and CRM systems for pricing, quoting, and credit terms.
Required Qualifications
- prior experience understanding HVAC systems
- HVAC/R industry experience
- Residential HVAC experience
- ability to teach techs and troubleshoot their needs
- Understanding HVAC residential systems
- Well Versed in the HVAC industry
- knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair
- knowledge of testing, diagnosis, HVAC and Refrigeration service
- Must be able to read and explain wiring and piping diagrams
- Customer service expertise
- Team Spirit
- Sense of Urgency
- proactive and self-motivated
- 5 years (or more) of HVAC/R industry experience
- Residential HVAC experience is a must
- Strong Written and Verbal Communication skills
- A proven track record of sales and selling skills experience
- Valid Driver's license/driving record
- High School diploma or equivalent
- Must have basic math skills
- Must be able to perform or learn the requirements of the job within the assigned learning period
- Must have sufficient education to read, write, speak and understand English
- Must be able to meet mobility requirements which include walking, standing, reaching, leaning forward, bending, climbing, and able to occasionally lift up to 50 pounds
- Must be skilled in verbal and written communication
- Required to accept and follow all safety rules and policies
- Individual must agree to take pre-employment drug test and background check
Desired Qualifications
- experience assisting with developing and presenting product applications, installation and service programs
- supporting our dealers, technicians, and Territory Managers by being face to face with customers
- having assigned accounts
- Present and execute National Sales Programs and initiatives with our TM's
- assisting at the counter when needed
- answering phones
- other duties as assigned
- Continually improve on sales skills and product knowledge to maintain competitive advantage in a very high paced and competitive environment
- detail oriented
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