Account Manager - Security
$79,000–$79,000 year
On-siteSan Jose, California, United States
Job Summary
Own client satisfaction, contract delivery, and team performance for assigned accounts by leading site leadership and officer teams. Execute flawless post orders, manage scheduling and overtime, and drive KPI results in safety, service quality, and attrition. Serve as the primary point of contact for clients, running weekly check-ins and QBRs while translating Statements of Work into daily execution. Conduct site inspections, audits, and drills to ensure adherence to standards, maintain accurate documentation, and proactively resolve service issues. Hire, onboard, and coach Supervisors and Officers; enforce policies consistently and foster a culture of safety and continuous improvement. Lead incident response and reporting for near misses, injuries, and workplace violence. Ensure compliance with client requirements, state/local licensing, and company policy. This onsite role requires Monday through Friday hours from 8:00 a.m. to 5:00 p.m.
Required Qualifications
- 3-5+ years of progressive leadership in contract security, facilities, hospitality, or related operations
- Proven client-facing experience with strong service recovery and stakeholder management skills
- Working knowledge of security operations, incident management, and post order development
- Familiarity with state security guard licensing requirements and training standards
- Comfortable with scheduling systems such as Winteam and MS Office
- data-driven decision-making
- Strong written and verbal communication
- Ability to create concise reports and SOPs
- Ability to walk/stand for extended periods during site tours/inspections
- occasional lifting up to 25 lbs
- High school diploma or GED
- Must hold/obtain and maintain any required state/local security licenses and permits for assigned sites
- A current CPR certification
- Valid driver's license and acceptable driving record
Desired Qualifications
- account/site management preferred
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