Account Manager
$95,000–$100,000 year
On-siteSunnyvale, California, United States
Job Summary
Manage scheduling using AI-powered technology to meet client contract hours while minimizing unbilled overtime. Lead and develop security teams by hiring, coaching officers and supervisors, and overseeing payroll and performance. Serve as the primary client contact to ensure high-quality service and respond professionally to escalated security incidents. Oversee training, safety standards, site operations, and inventory management for uniforms and equipment. Maintain financial acumen to control staffing costs and turnover expenses. Requires two years of security management experience and a valid driver's license. Salary ranges from $95,000 to $100,000.
Required Qualifications
- High school diploma or equivalent
- Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
- Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
- Experience in leading, developing, and retaining a dynamic team while building positive client relationships
- Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
- Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
- Proficiency in web-based applications and computer systems, including Microsoft Office
- Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
- Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
Desired Qualifications
- College degree in Business Administration or a law enforcement-related field
- Law enforcement, military, and/or contract or proprietary security services, or facility management experience
- American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
- Previous payroll, billing, or scheduling experience
- Aptitude with security systems: CCTV, access control, and badge administration
- Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
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