Account Manager
$130,000–$180,000 year
HybridVancouver, British Columbia, Canada
Job Summary
Drive net revenue retention by influencing platform spend and executing the upgrade motion through billing signal analysis, research-backed outreach, and discovery. Own the full customer lifecycle from onboarding through renewal, including quarterly business reviews and expansion planning segmented by account health. Lead the Account Management and Customer Success functions while partnering with product teams to scope complex accounts and ensure technical health. Deliver pipeline and retention reporting to senior leadership and build strategic relationships to win new accounts. Report directly to founders with significant influence over pricing, packaging, and go-to-market strategy.
Required Qualifications
- 6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams
- Proven track record owning a retention or expansion metric such as net revenue retention
- Experience building or scaling commercial playbooks and operating cadences
- Strong analytical skills with comfort working from data and customer signals
- Excellent verbal and written communication skills, with the ability to influence cross functionally
- Ability to thrive in a fast paced, ambiguous, high growth environment
Desired Qualifications
- Experience at ad platforms or in the influencer marketing space is a plus
- Experience with two sided marketplaces is a plus
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