Account Manager
RemoteUnited States
Job Summary
Build and nurture long-term relationships with commercial and military product teams, acting as the primary point of contact for inquiries, concerns, and quoting. Identify upsell and cross-sell opportunities for products like engine wash services and stand leasing to increase revenue, while developing strategies to expand engagement with clients and OEMs. Create short-term and long-term account plans with measurable goals, collaborating with internal teams to troubleshoot technical challenges and align solutions with customer expectations. Conduct regular check-ins to review project progress, gather feedback, and maintain accurate records of interactions and revenue forecasts. Travel 30-40% to customer sites, including Pratt & Whitney facilities in Lynn, Massachusetts, to support delivery and address issues.
Required Qualifications
- Bachelor's degree in Business, Engineering, or related field
- 10+ years of experience in account management, customer service, aftermarket support, or program management within aerospace
- Proven track record of building and leading customer service organizations
- Strong understanding of U.S. commercial and military procurement processes and compliance frameworks
- Excellent leadership, communication, and change management skills
- Proficiency in CRM/service management systems and data analytics
- Customer-centric mindset with strong problem-solving abilities
- Strategic thinker who can align customer needs with broader business objectives
- Strong collaboration across functions and geographies
- Continuous improvement orientation with a focus on measurable outcomes
- Must be able to travel approximately 30-40% to customer sites
Desired Qualifications
- MBA or advanced degree preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.