Account Manager - Retail (12 Month FTC)
$40,000–$48,000 year
HybridLondon, England, United Kingdom
Job Summary
Act as the primary point of contact for all client queries and escalations, maintaining a comprehensive understanding of each client's business, objectives, and needs. Liaise with internal teams to resolve operational issues quickly, drive process improvement, and lead on commercials within Change Requests to ensure revenue targets are met. Oversee client onboarding and offboarding processes while conducting client-facing activities such as monthly service reviews, SLA reporting, and Business Reviews. Assist the sales team with information for RFPs and support clients with new products and technical support as required. This Account Manager role supports high-quality service delivery across client programs within Edenred Payment Solutions' Prepaid Retail & Travel vertical. The position reports to the Strategic Service Manager and requires strong retail industry knowledge and business development experience.
Required Qualifications
- Retail industry knowledge
- Business Development experience
- Awareness or previous experience with prepaid cards
- Strong communications skills – both written and verbal
- Strong problem solving and decision-making skills
- Experience in a corporate client facing role
- Ability to analyse data
- Attention to detail
- Strong working knowledge of MS Office
- Strong understanding of process improvements
Desired Qualifications
- Thrives on thinking outside the box
- Decisive, makes timely, well-informed decisions
- Highly organised with strong time-management skills
- Methodical and meticulous with excellent attention to detail
- Excellent interpersonal skills
- Self-motivated and comfortable to work in a fast-paced environment
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