Account Manager
On-siteNew York, United States
Job Summary
Own the full renewal cycle across a portfolio of 100+ accounts, forecasting accurately, managing risk proactively, and closing on time. Identify at-risk accounts early, partner with CSMs on retention plans, and negotiate multi-year agreements. Carry an individual quota tied to expansion revenue, upselling and cross-selling across your book of business while managing deal cycles from identification through close. Serve as the primary commercial point of contact, conducting business reviews that connect customer outcomes to delivered value. Help define the AM function from the ground up, developing account planning frameworks and renewal playbooks in partnership with CS leadership. Work inside a CS pod to share account context, align on customer health, and coordinate commercial conversations. Bring structured product feedback to Product and Engineering, synthesized across accounts. Forecast pipeline accurately and maintain clean account data in HubSpot.
Required Qualifications
- 3+ years in a quota-carrying account management or SaaS sales role
- documented success against renewal and expansion targets
- Proven ability to manage a high-volume portfolio independently
- organized, self-directed, and doesn't need every process handed to them
- Strong commercial instincts
- comfortable with pricing conversations
- contract negotiation
- forecasting
- Experience working inside a pod or cross-functional team structure
- track record of collaborating effectively with CS or delivery counterparts
- Comfortable with HubSpot or a comparable CRM
- keeps pipeline clean
- uses data to prioritize
- AI-forward mindset
- actively uses AI tools to manage volume
- prioritize accounts
- improve customer interactions
- Adaptable and comfortable in a startup environment
- evolving processes
- products, and priorities
Desired Qualifications
- Experience in a high-volume account management environment (100+ accounts)
- prioritization and efficiency were critical
- Background in sustainability
- packaging
- compliance, or impact-driven businesses
- Experience building or contributing to a new commercial motion
- playbook in an early-stage function
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