Account Manager/Project Manager
On-siteCharlotte, North Carolina, United States
Job Summary
Manage and execute multiple simultaneous software projects from initiation to closure, ensuring milestones and deliverables are met. Face to face and virtual client management for implementations, collaborating to gain insights into unique use cases and requirements. Gather effort estimates, prepare work breakdown structures, and define formal project plans while coordinating internal progress. Create and manage tickets for client features, prioritize work to meet deadlines, and identify risks with proactive stakeholder communication. Develop presentations and demos to articulate project value, drive change management procedures, and maintain versioning of project artifacts. Provide internal training on Project Management best practices and handle escalations efficiently. Regular office hours apply, though after-hours and weekend work is required based on project needs.
Required Qualifications
- Bachelor's degree
- Minimum of 6 years of experience in Technical Project Management or the professional equivalent
- 5 plus years of proven experience in a demanding project management role within the software technology and IT solutions arena
- Demonstrated ability to manage complex projects and multitask effectively
- Strong organizational and project management skills with demonstrated ability to prioritize and manage multiple small projects concurrently
- Experience facilitating communication across all areas of the organization
- Excellent written and verbal communication skills
- Strong interpersonal skills and professional attitude, with an ability to manage client relationships effectively
- Excellent presentation skills, with experience in developing and delivering formal communications
- Strong understanding of business needs
- Experience in risk management and escalation handling
- Ability to create clear and concise user stories and business requirements
- Detail oriented and able to work well under pressure and meet deadlines
- Self-starter with good follow through, able to take direction
- After hours and weekend work is required based on project and client needs
Desired Qualifications
- Proficiency in MS Office, specifically Excel, Word, Outlook and Project, SharePoint experience preferred
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