Account Manager Pleno

Manage a portfolio of large accounts with a focus on recurring revenue, retention, and revenue growth. Build and execute account plans aligned with client business objectives, monitor shipment cadence to prevent silent churn, and lead reengagement strategies for inactive clients. Identify opportunities for volume expansion and execute strategic contacts with key stakeholders and partners. Contribute to the Account Managers squad by designing metrics, processes, and playbooks; document scalable retention and expansion strategies; and systematize complex problem resolutions. Translate customer and team feedback into data-driven decisions for Product, RevOps, and Support. Maintain accurate CRM profiles in Hubspot and analyze recurrence and recency indicators to drive process adjustments. Full-time role in Curitiba, Brazil, within a multicultural logistics environment.