Account Manager-Pittsburgh/Baltimore
$53,000–$58,000 year
HybridPittsburgh, Pennsylvania, United States
Job Summary
Manage client caseloads as the primary point of contact, building trusted relationships and proactively monitoring account health to drive retention and identify growth opportunities. Conduct regular Quarterly Business Reviews for accounts generating over $15,000 monthly, review profitability, negotiate renewals, and resolve escalations with internal teams to ensure seamless client experiences. Educate clients on LINQ products and best practices while consistently achieving departmental KPIs including client satisfaction and account documentation. Collaborate with the Director of Client Experience to plan strategy for strategic accounts and run ad-hoc reports per client requests.
Required Qualifications
- Bachelor's degree in Business Management preferred or equivalent experience
- Professional individual with ability to perform independently as well as part of a team
- Willingness to learn new systems and applications
- Must have excellent communication skills both written and verbal
- Strong negotiation skills - able to develop solutions to meet both the need of the client and LINQ
- Able to proactively identify areas of improvement and act appropriately with a sense of urgency
- Ability to multi-task, work with multiple team members and manage deadlines
- High quality organizational skills; strong attention to detail
- Familiarity with CRM or Salesforce
- Reliable and self-accountable in performing job-related tasks, finishing assigned projects and meeting deadlines
- You have an entrepreneurial spirit and the ability to take initiative
- A robust internet connection is required for team and client calls
- Ability to travel up to 20% for conferences, client meetings and events
Desired Qualifications
- Must be available for weekend shifts
- Occasional evening work
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