Account Manager

Account Manager to support a dedicated customer operation in Oklahoma City, on-site at the customer's facility, serving as the primary liaison between the customer and Paul Logistics to ensure freight moves efficiently, with proactive communication and service-exceeding performance. The role requires experience in transportation, logistics, freight brokerage, supply chain, or customer operations, and a aptitude for building relationships, solving problems, and coordinating transportation solutions in a fast-paced environment. Responsibilities include maintaining strong customer relationships, coordinating daily transportation activities and shipment execution, communicating shipment updates, resolving service issues, collaborating with carriers/brokers/drivers and internal teams, monitoring freight activity, supporting capacity planning and routing discussions, analyzing performance metrics and transportation data, and delivering exceptional customer service and account support.