Account Manager - Parking Operations
$70,000–$80,000 year
On-siteBoston, Massachusetts, United States
Boston, Massachusetts, United StatesOn-siteFull Time$70,000–$80,000 yearSmall
Full TimeSmall
Job Summary
Manage and submit employee, operations, and payroll reports while developing budgets and monitoring financials to meet business goals. Develop and train supervisors and line-level employees, review work schedules for adequate coverage, and oversee the customer service program to ensure satisfaction. Assist supervisors in handling customer complaints, develop strong client relations, and respond to operational issues, including after-hours incidents. Ensure compliance with company and client policies while maintaining the highest professional standards.
Required Qualifications
- management experience in the Parking, Customer Service, and/or Hospitality Industries
- previous parking industry experience
- willingness to take on new challenges
- management experience
- front-line team oversight
- trustworthy
- loyal
- dependable
- self-sufficient
- resourceful
- decisive
- flexible schedule
- willingness to work weekends and holidays
- impeccable conversational and written communication skills
- exceptional way with people
- ability to achieve extraordinary results
- Excellent computer skills
- Microsoft Office Products including Word, Excel, Power Point, and Outlook
- ADP
Desired Qualifications
- hospitality focus
- Progressive management experience
- Established experience with scheduling and payroll
- Bachelor's degree with a concentration in business
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