Account Manager, North America (Spanish-speaking)
RemoteMexico
Job Summary
Build and lead relationships with key partners to drive revenue targets, partner satisfaction, and retention. Partner with Marketing, Field Operations, and Client Success teams to manage on-site needs for events and ensure operational excellence. Maximize partner success by tracking sales performance across systems, surfacing insights, and deploying strategies that optimize marketing and sales approaches. Keep a pulse on DICE product developments and industry trends to evolve partner event strategies. Manage partner retention through contract renewals on better commercial terms while acting as the connector between the region and central DICE teams. Maintain clear documentation of partner expectations and collaborate to overcome ambiguity. Requires fluency in English and Spanish, business acumen, and experience in live events; includes travel to cities across North America.
Required Qualifications
- Fluency in English and Spanish
- Business and commercial acumen
- Strong communication skills
- Exceptional stakeholder management
- Proven experience in live events in Account Management, Event Operations or Marketing
- High attention to detail and resourcefulness
- An understanding of marketing, social media and analytics
- Excellent knowledge of how festivals, venues and promoters work
- Flexibility to travel to cities across North America
Desired Qualifications
- Ticketing experience is a big plus
- Fluency in one of the following languages is a plus - French, German, Italian, Portuguese
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