Account Manager
HybridFarmington Hills, Michigan, United States
Job Summary
Foster sales relationships with hundreds of customer accounts to increase brand awareness, product presence, and revenue generation. Utilize a solutions-selling approach to provide turnkey Medical Equipment Management Solutions to existing customers, prospects, and lost accounts. Develop new business opportunities through daily outbound warm and cold calling, emailing, and lead follow-up. Price and submit formal quote/bid requests from customers daily while adhering to defined customer pricing and company-approved tolerances. Compile and qualify lists of prospective customers based on established criteria and monitor assigned territory sales activity to identify trends. Coordinate with the Customer Service team to ensure consistent service and investigate escalated customer complaints. Maintain confidentiality of all records and product information.
Required Qualifications
- Bachelor's degree in Business Administration
- Minimum of 3 years of related experience in direct B2B sales
- Equivalent of 7 years combination of education and experience
- Proven track record of success in sourcing, developing, closing, maintaining, and growing sales relationships with existing and prospective customers in an assigned territory
- Familiarity working with estimating, bid proposals, and contract negotiations
- Ability to calculate and monitor profitability at the item, order, and account territory levels
- Ability to analyze accounts to create a selling/marketing strategy specific to each territory's unique characteristics
- Strong written and verbal communication skills
- Professional business presentation acumen
- Highly driven, ambitious and possesses a strong work ethic
- Proficiency with ERP systems
- Proficiency with Internet
- Proficiency with Microsoft Office programs including Word, Excel, and PowerPoint
- US travel primarily for tradeshows and/or customer visits
- Ability to understand, remember, apply and/or communicate complex information and problems
- Ability to collaborate and negotiate on alternative solutions
- Ability to organize and prioritize thoughts, ideas, and own work schedule
- Ability to apply common sense, analyze and make decisions which have significant impact on immediate work unit
- Ability to monitor impact outside immediate work unit
- Ability to express written and spoken word for internal and external communications
- Ability to compose materials such as detailed reports, forms, letters, manuals, presentations
- Ability to communicate information
- Ability to add, subtract, multiple and divide in all units of measure using whole numbers, common fractions and decimals
- Ability to compute rate, ratio, and percent
- Ability to draw and interpret bar graphs
- Ability to compute, analyze, and interpret statistical data for reporting purposes and/or to develop forecasts
- Ability to sit
- Ability to talk
- Ability to hear
- Ability to use hands to finger, handle, or feel
- Ability to reach with hands and arms
- Ability to stand
- Ability to walk
- Ability to lift and/or move weight up to 15 pounds
- Close vision
- Distance vision
- Color vision
- Drug test
- Background check (including criminal record check)
Desired Qualifications
- Experience with EMS Procurement cycles
- Experience with purchasing platforms
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