Account Manager
HybridArlington, Virginia, United States
Job Summary
Oversee account management and servicing for designated commercial lending sectors, acting as the liaison between customers, relationship managers, and lenders. Proactively manage, research, and resolve payment problems, delinquencies, and borrower-related issues while processing draw requests, payoff requests, and prepayment calculations. Book new loans, administer modifications, and input data into McCracken CS Strategy or Fiserv DNA systems. Monitor covenant information, track financial statements, and produce ad-hoc reports to ensure data accuracy and timely month-end reporting. Respond to all internal and external inquiries within 24 hours. Hybrid work schedule requiring onsite presence two days per week.
Required Qualifications
- Three years' experience in the loan administration function servicing commercial and/or Multifamily loans under agency and CMBS guidelines
- Excellent organizational and analytical skills
- Proven ability to resolve customer needs
- Excellent written and verbal communication skills
- Accuracy and facility for attention to detail
- Demonstrated ability to coordinate with others outside of own department to meet customer needs in a timely fashion
- Takes ownership of customer requests and resolves every request whether their own or belonging to a team member
- Proven ability to work independently but recognize when input is required
- Understands what excellence means in own job and department
- Proficient in Microsoft Word, Excel
- Knowledge and proficiency in various loan servicing systems, such as McCracken CS Strategy, nCino and Fiserv DNA
- Proficient or acquire proficiency in specialized systems used to monitor covenant tracking and fee tracking
- College Degree or related experience
- Must live within a reasonable commuting distance of the office
- Required to be onsite at least two (2) days per week, specifically on Tuesdays and Wednesdays
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.