Account Manager, National
$85,000–$100,000 year
RemoteMidwest, Florida, United States
Job Summary
Maintain ongoing relationships and partnerships with healthcare organizations to drive revenue, net bed growth, and retention goals. Engage with C-Suite and facility leadership for quarterly business reviews, facilitate client calls, and conduct telephonic training. Own client issue escalation, resolution, and action planning while managing the client base through CRM software. Collaborate with sales and internal partners to position growth, ensure successful client onboarding, and achieve billing standards. Prepare quarterly strategic account reviews and attend corporate events. This role covers multiple Mid-West states with 75% travel, Monday through Friday hours based on business needs.
Required Qualifications
- Bachelor's Degree in business or related field
- 5+ years experience in a client management, customer service, or client support role in a healthcare setting or other business-to-business setting
- Proven ability to present to all levels of management; executive presence
- Strategic planning/organization skills. Demonstrated time-management with conflicting priorities.
- Effective decision maker; committed to process improvement in a results-driven organization.
- Proficiency with Microsoft Office systems
- Demonstrated ability to root-cause analyze using strong problem-solving skills
- Ability to collaborate cross-functionally; experience working within a matrixed organization/team
- Customer service focus; adaptable and innovative with ability to quickly build relationships
- Must be able to travel up to 50% of the time to build client relationships
Desired Qualifications
- MBA, and / or experience in pharmacy services industry
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