Account Manager | Mon-Fri, Full-time | Sydney, NSW
On-site · Sydney, New South Wales, Australia or Melbourne, Victoria, Australia
Job Summary
Senior Account Manager role based onsite in Sydney CBD, overseeing Sydney and Melbourne hospitality operations. You will serve as the primary client contact, manage day-to-day operations and administration, drive budgets and KPIs, coordinate events and marketing activations, ensure safety and compliance, and lead a team of ~12 hospitality professionals across two locations. Responsibilities include stakeholder engagement, reporting to key stakeholders, driving customer experience and service delivery, and identifying opportunities for continuous improvement. Strong leadership, people-management, and relationship-building skills are required, along with experience managing multiple priorities across two sites and working rights in Australia.
Required Qualifications
- Full unrestricted working rights within Australia
- Experience leading hospitality or service-based teams
- Strong client relationships and stakeholder engagement skills
- Budget management and operational reporting abilities
- Experience coordinating events or customer engagement initiatives
- Excellent organizational and project management skills
- Strong communication and presentation skills
- Hands-on leadership style with customer service focus
- Ability to manage priorities across two locations
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