Account Manager- Merchant Services
On-siteColumbus, Ohio, United States or Hagerstown, Maryland, United States
Job Summary
Manage daily operational tasks for commercial and large account merchant relationships, ensuring accurate processing and timely resolution of client requests. Serve as the operational counterpart to the Merchant Services Relationship Manager by supporting strategic initiatives, preparing client materials, and ensuring follow-through on account plans. Act as the primary point of contact for client service needs, troubleshooting issues, coordinating with internal teams, and escalating complex matters to deliver high-quality support. Facilitate new merchant setup, boarding, and ongoing account maintenance while maintaining accurate records within CRM systems and adhering to bank policies. Collaborate with product, operations, risk, and compliance teams to ensure timely delivery of services and prepare account reporting to support relationship reviews. Occasional travel may be required to support client meetings and team initiatives.
Required Qualifications
- Bachelor's Degree
- 10+ years experience in merchant services, payments, financial services, or account/client support roles
- 10+ years experience managing multiple priorities and deadlines simultaneously
- 10+ years experience with CRM systems, reporting tools, and Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
- Yes Workplace Type: Office
- Certain positions outside our branch network may be eligible for a flexible work arrangement
- in-office and work from home
- Remote roles will also have the opportunity to come together in our offices for moments that matter
- Specific work arrangements will be provided by the hiring team
Desired Qualifications
- Excellent communication and interpersonal skills, with a client-first mindset
- Detail-oriented with a commitment to accuracy and follow-through
- Ability to work collaboratively in a team-based environment and support senior team members
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