Account Manager
$55,000–$73,000 year
HybridNorth Carolina, United States
Job Summary
Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team. Develop customized account plans and strategies to optimize customer retention and stimulate growth, while identifying and pursuing expansion opportunities including upselling and cross-selling initiatives. Collaborate closely with the Customer Success and Renewals teams to drive engagement, negotiate pricing agreements, and counter competitive threats during renewal negotiations. Cultivate strong relationships with key stakeholders to ensure satisfaction and monitor usage patterns to inform strategic approaches. Requires a Bachelor's degree, two years of SaaS account management experience, and the ability to work a hybrid schedule with three days in the office. Join Meltwater, a global leader empowering 27,000 customers to make better business decisions through data.
Required Qualifications
- The ability to legally work in the country of hire
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
- A minimum of 2 years tenure in account management
- An established track record in account management, growth, and renewals, within the software or SaaS domain
Desired Qualifications
- A Bachelor's degree or higher
- Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
- Ability to develop effective account plans and strategies aligned with customer goals
- A proactive approach to identifying and driving expansion opportunities within accounts
- Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement
- Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
- Excellent written and verbal communication skills in English
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