Account Manager
$65,000–$91,000 year
RemoteNational, Maryland, United States
Job Summary
Establish and maintain ongoing relationships with an assigned list of MCG customers, conducting regular business reviews and customer outreach per policy. Research and troubleshoot client issues involving contract, content, software, and technical inquiries, collaborating with internal resources to ensure timely resolution. Manage schedules to accommodate customer needs while documenting all communications in CRM tools like Gainsight and Salesforce. Develop customer Outcomes Plans to drive goals and participate in special initiatives for data needs or solution promotion. This role supports the Account Management team at MCG, a leading healthcare organization delivering patient-focused care through evidence-based content and innovative products.
Required Qualifications
- BA/BS degree
- Experience in healthcare and/or software/technology service industries
- Experience with CRM solutions, especially Gainsight and Salesforce
- Experience in Account Management, Customer Service or other market-facing roles with proven results
- Demonstrated ability to build relationships and resolve customer issues with quality in mind
- Collaborative orientation with focus on customer outcomes and customer value
- Occasional travel expected for company-sponsored events
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