Account Manager
$70,000–$80,000 year
On-siteAldine, Texas, United States
Job Summary
Manage a portfolio of key customer accounts as the primary point of contact to enable profitable growth and increase wallet share. Identify revenue opportunities including new programs, expanded product lines, and additional services while preparing accurate quotations that protect target gross margins. Coordinate project launches with production and shipping to ensure customer specifications are communicated accurately and monitor timelines to resolve issues before delivery is impacted. Monitor account financial health by tracking payment history, coordinating credit terms with Finance, and supporting collections to limit company risk. Conduct regular account reviews to assess satisfaction and performance, collaboratively resolving customer issues and escalating when necessary. Develop account plans outlining growth strategy, key contacts, and opportunity pipelines while staying informed on industry dynamics and competitive positioning.
Required Qualifications
- 3–7+ years of account management, customer success, or sales experience
- Strong relationship-building and communication skills
- Proven ability to grow existing accounts and expand customer spend
- Operational awareness and ability to coordinate cross-functional teams
- Comfortable with data, metrics, and CRM tools to manage account performance
- Problem-solving mindset with a proactive, service-oriented approach
Desired Qualifications
- manufacturing or industrial services
- Experience in powder coating, metal finishing, or related industrial services
- Familiarity with manufacturing processes, supply chains, and production environments
- Exposure to pricing strategy, margin management, and contract negotiation
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