Account Manager
$70,000–$80,000 year
HybridCincinnati, Ohio, United States
Job Summary
Provide regular updates to clients on project status, deliverables, and timelines while collaborating with internal teams to ensure projects align with client objectives. Monitor progress, address challenges, and escalate issues as needed to manage the complete lifecycle from creative briefs through final approval and post-analysis. Lead status meetings, create agendas, and deliver conference reports while providing strategic critiques and quality checks on design work. Identify opportunities to expand client relationships by recommending additional services and proactively researching industry trends to offer valuable insights. Manage multiple concurrent projects, track deliverables, and communicate scope changes to obtain necessary approvals.
Required Qualifications
- 3-5 years of creative agency experience in Account Management and/or Project Management
- Experience in packaging design from start to finish
- Upstream in brand foundation, strategy and innovation
- Design adaptation
- Completing artwork through production hand off to prepress
- Proficient in Microsoft Office (PowerPoint, Excel, Word, Outlook, Keynote)
- Knowledge of Adobe Creative Suite (Illustrator, Photoshop, and/or InDesign)
Desired Qualifications
- Experience at an ad agency
- Experience at a CPG company
- Shows commitment to meeting high standards of creativity, quality, client service and deadline requirements
- Thorough understanding of the creative process
- Experience showing understanding of critical thinking
- Decisive actions
- Identifying potential problems before they occur
- Ability to evaluate design effectiveness
- Ability to evaluate brand performance across packaging and all media
- Motivated problem solver
- Appetite for growth in a fast-moving, industry-defining business
- Positive, proactive attitude towards opportunities and potential problems
- Superior written and interpersonal communication skills
- Ability to flex and navigate easily across clients, onsite and offsite teams
- Desire to deliver excellent client service
- Initiative to think proactively
- Experience and knowledge of planning, design and production process
- Experience working with Creative and Production Teams
- Ability to thrive in a fast-paced, high volume environment
- Strong attention to details
- Ability to manage a large volume of projects
- Collaborative approach to working within the team
- Ability to work in a fast paced, highly dynamic environment
- Resiliency
- Compassion
- Honesty
- Ability to develop trust with the internal team and client
- Sense of humor
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