Account Manager (Lysted)
Remote
Job Summary
Assist with client onboarding, perform demos, and maintain relationships with existing clients while communicating rates and billing processes. Audit the CRM database for accuracy, identify underutilized accounts, and analyze customer trends to gauge product success. Collaborate with Sales, Customer Support, and Directors to create seamless experiences, provide high-level support, document solutions, and de-escalate issues. Track and communicate software feature requests, upsell additional products, and communicate with CSR teams for response improvements. Requires 2+ years of customer service or account management experience, proficiency in Microsoft Excel and CRM tools like Hubspot, and occasional travel to meet clients.
Required Qualifications
- Excellent problem-solving skills
- Ability to take the initiative and make decisions
- Excellent communication skills
- Ability to multi-task and be flexible to accommodate the needs of the team
- Team player attitude and strong work ethic
- High level of organizational skills and attention to detail
- Good follow-through and troubleshooting skills
- Able to work collaboratively with a team and independently without supervision
- Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems
- Proficient with Microsoft Excel
- 2 or more years of customer service/Account management experience
Desired Qualifications
- Experience in the entertainment/ticketing industry
- Ability to travel occasionally to meet clients and attend trade shows
- Experience with Hubspot or another CRM
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