Account Manager
$90,000–$90,000 year
HybridKnoxville, Tennessee, United States
Job Summary
Serve as the primary point of contact for assigned clients, building trusted relationships with stakeholders from IT managers to C-suite executives. Own net revenue retention for your book of business, including renewals, expansion, and churn prevention, while championing a high-touch, consultative experience from onboarding through renewal. Lead Quarterly Business Reviews and strategy sessions to drive forward-looking roadmap planning that aligns client business goals with prioritized technical plans. Maintain a clear view of client health by flagging at-risk accounts early and developing recovery plans, then work cross-functionally with service delivery and sales to resolve issues and identify expansion opportunities. Collect and analyze client data throughout the relationship to ensure full engagement and provide regular feedback on trends and service gaps.
Required Qualifications
- 3+ years of experience in account management, client success, or a comparable B2B client-facing role
- Demonstrated track record of owning and growing a book of business: retaining clients, expanding revenue, and managing renewals with accountability for outcomes
- Strong communication and relationship-building skills with stakeholders ranging from IT managers to C-suite executives
- Confidence leading upsell and cross-sell conversations that are consultative rather than transactional
- Working knowledge of technology road mapping and business reviews
- Proficiency with HubSpot or a comparable CRM
- Strong organizational discipline across a multi-client portfolio: you manage cadences, follow through consistently, and do not drop details
- A proactive disposition: you identify risk before it becomes churn and find opportunity before clients ask
- This role operates out of Knoxville, TN in a hybrid model and includes regular in-person client meetings
Desired Qualifications
- Familiarity with IT services, MSP environments, or technical support workflows
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