Account Manager
$70,000–$80,000 year
HybridEaston, Pennsylvania, United States
Job Summary
Serve as the primary point of contact and trusted advisor for an assigned portfolio of accounts, conducting in-person meetings, site visits, and virtual check-ins to ensure timely resolution of client concerns. Lead regular business reviews and periodic security audits to evaluate account health, document findings, and partner with technical teams to develop action plans. Oversee client-facing projects and technology rollouts from kickoff through completion while coordinating with internal delivery teams to manage timelines and expectations. Identify and pursue upsell, cross-sell, and renewal opportunities, evaluate client technology utilization, and lead roadmap discussions to align future plans with the full breadth of ACE's solutions. Partner with Sales, Marketing, Support, and technical teams to deliver a seamless client experience, maintain accurate account records in CRM systems, and relay feedback for continuous improvement.
Required Qualifications
- Bachelor's degree in Business, Technology, Communications, or a related field (or equivalent experience)
- 2–5 years of experience in account management, client success, or a client-facing role, ideally within an MSP, technology, or professional services environment
- Excellent communication, presentation, and interpersonal skills, with strong executive presence
- General familiarity with managed IT, cybersecurity, and overall technology solutions at a conceptual level
- Strong relationship-building, problem-solving, and organizational skills
- Ability to manage multiple accounts and competing priorities simultaneously
- Experience using CRM platforms such as HubSpot or similar systems
- Willingness and ability to travel locally for in-person client meetings and site visits
Desired Qualifications
- Experience in the MSP, cybersecurity, or broader technology services industry
- Proven track record of managing client relationships that resulted in retention and account growth
- Experience leading executive-level business reviews or security discussions
- Familiarity with project management practices and tools
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