Account Manager
$70,000–$80,000 year
HybridKing of Prussia, Pennsylvania, United States
Job Summary
Serve as the primary point of contact and trusted advisor for an assigned portfolio of accounts, conducting in-person site visits, virtual check-ins, and regular business reviews to ensure timely resolution of client concerns. Lead periodic security audits to evaluate account health and risk posture, then document findings and partner with internal teams to develop action plans. Oversee client-facing projects and technology rollouts from kickoff through completion, coordinating with technical and support teams to manage timelines and expectations. Identify upsell, cross-sell, and renewal opportunities while educating clients on the full breadth of ACE's solutions and aligning on future roadmap plans. Maintain accurate account records in CRM systems, report on key performance metrics, and relay client feedback to support continuous improvement.
Required Qualifications
- Bachelor's degree in Business, Technology, Communications, or a related field (or equivalent experience)
- 2–5 years of experience in account management, client success, or a client-facing role, ideally within an MSP, technology, or professional services environment
- Excellent communication, presentation, and interpersonal skills, with strong executive presence
- General familiarity with managed IT, cybersecurity, and overall technology solutions at a conceptual level
- Strong relationship-building, problem-solving, and organizational skills
- Ability to manage multiple accounts and competing priorities simultaneously
- Experience using CRM platforms such as HubSpot or similar systems
- Willingness and ability to travel locally for in-person client meetings and site visits
Desired Qualifications
- Experience in the MSP, cybersecurity, or broader technology services industry
- Proven track record of managing client relationships that resulted in retention and account growth
- Experience leading executive-level business reviews or security discussions
- Familiarity with project management practices and tools
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