Account Manager
On-sitePune, Maharashtra, India
Job Summary
Own the overall relationship for assigned customers by establishing cadence, success planning, and proactive touchpoints to drive adoption, retention, and value realization. Lead post-sale onboarding, license provisioning, and renewal activities while acting as the primary escalation point for tickets, incidents, and feature requests. Manage account health assessments, CSAT actions, and Salesforce renewal processes, coordinating billing follow-ups with Finance and identifying services or expansion opportunities. Maintain account plans, document use cases for sales enablement, and ensure SLA adherence and version release guidance. Work cross-functionally with Sales, Support, and Engineering to support enterprise-level expansion and ensure clear handoffs across the organization.
Required Qualifications
- Minimum 7 to 12 years of experience performing in a customer-facing and interactive role with senior customer stakeholders and operational project teams
- Excellent communication skills with the ability to manage customer expectations, publish clear meeting notes, and coordinate internal stakeholders
- Strong organizational skills with the ability to manage renewals, escalations, account plans, resource forecasts, and multiple customer priorities at once
- Strong negotiation, commercial awareness, and value-based selling skills, with the ability to support upsell, cross-sell, and services expansion opportunities
- Ability to work cross-functionally with Sales, Customer Success, Support, Professional Services, Application Engineering, Project Management, Presales, and Finance
Desired Qualifications
- Experience managing customer-facing projects, services engagements, onboarding activities, or implementation coordination
- Self-starter who can work independently as well as in a team environment
- Enjoys solving problems, improving processes, and advocating for customer outcomes
- Enjoys staying abreast of new technology and continually learning new things
- Able to adapt to change in a fast-paced environment
- Background in manufacturing software
- Experience working in Salesforce or similar CRM systems to manage renewals, opportunities, account information, and customer activity
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