Account Manager, Liquid Bulk Logistics
On-siteCharlotte, North Carolina, United States
Job Summary
Act as the primary point of contact for assigned Bulk Managed Services and Tank Intermodal accounts, building strong relationships with key stakeholders in supply chain, procurement, and operations. Identify cross-sell opportunities across Odyssey's broader portfolio of Intermodal, Trucking, Warehousing, and Technology Services to drive profitability. Analyze market trends and client data to develop strategic account plans that strengthen retention and expand wallet share. Collaborate with the Director, Operations, and Sales to execute account plans, address client issues promptly, and advocate for client needs internally. Track performance metrics and provide regular updates on retention and expansion to leadership, ensuring accurate entry of account information in Salesforce. Represent Odyssey's capabilities in client meetings and presentations. This role involves approximately 25% travel and reports to the Director, Account Management.
Required Qualifications
- Bachelor's degree in Business, Logistics, or a related field
- 3-5 years of experience in account management, sales, or customer service within bulk liquid logistics, chemicals, tank intermodal, or related supply chain industries
- Strong relationship management skills
- Proven track record of growing client accounts
- High levels of collaboration with internal and external stakeholders
- Excellent analytical, verbal, written, and presentation skills
- Proficiency in Salesforce, PowerPoint, Excel, and other MS Office tools
- Detail-oriented and organized
- Ability to work independently and collaboratively in a fast-paced environment
- Ability to proactively identify and resolve issues
- Currently authorized to work in the United States
- Must be available for approximately 25% travel
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