Account Manager
$150,000–$200,000 year
On-siteParma, Ohio, United States
Job Summary
Conduct regular facility visits, business reviews, and strategic account meetings with Skilled Nursing Facilities, Long-Term Care providers, and Assisted Living communities to assess satisfaction and identify growth opportunities. Serve as the primary point of contact for facility leadership and clinical teams, delivering customized solutions that support operational excellence, resident outcomes, and revenue expansion. Develop and execute strategic account plans, prepare service proposals, and manage contract renewals while monitoring performance metrics to ensure continuous improvement. Resolve customer concerns promptly and collaborate with cross-functional teams to drive customer retention and satisfaction.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field preferred
- 3+ years of account management, sales, business development, or customer relationship management experience preferred
- Experience managing multiple client accounts simultaneously
- Proven ability to achieve revenue growth and customer retention goals
- Strong relationship-building and interpersonal skills
- Excellent verbal and written communication skills
- Effective negotiation and problem-solving abilities
- Strong organizational and time-management skills
- Ability to analyze customer needs and recommend solutions
- Proficiency in Microsoft Office Suite and CRM software
- Ability to work independently while collaborating effectively with cross-functional teams
- Strong attention to detail and follow-through
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