Account Manager
$47,840–$52,000 year
On-siteNew York City, New York, United States
Job Summary
Serve as the primary point of contact for assigned client accounts, providing bi-weekly status updates and proactive outreach on open cases. Respond to client inquiries within the same business day, resolving issues promptly and accurately while verifying and processing medical records in compliance with HIPAA and all legal standards. Collaborate with legal and medical offices to gather essential case information, troubleshoot client concerns, and document outcomes to ensure first-contact resolution. Safeguard confidential client information and escalate critical feedback to leadership while supporting internal staff with accurate record management. This full-time, on-site role requires standing, walking, and extended sitting in a Manhattan office with little to no travel expected.
Required Qualifications
- High school diploma or equivalent
- Bachelor's degree
- 3+ years of customer service experience in a professional setting
- General proficiency with Outlook, Word, Adobe Acrobat, and web-based platforms
- Demonstrated ability to handle confidential information with discretion
- Excellent attendance, punctuality, and accountability
- Ability to effectively present information and respond to questions from internal and external customers whose first language is English
- Must be able to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear
- Must be able to sit for extended periods of time
- Must be available for on-site work at 1235 Broadway, 2nd Floor, NY, NY 10001
- Must be available for little to no travel
Desired Qualifications
- Familiarity with subpoenas, written depositions, and legal records
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