Account Manager
$65,000–$85,000 year
On-siteTampa, Florida, United States
Job Summary
Manage business relationships between the company and designated customer accounts, acting as the primary liaison between Operations and clients to ensure benefit programs are administered as intended. Resolve group-level issues involving claims, funding, eligibility, and services by identifying problems proactively and enlisting appropriate resources. Provide reporting to the client group, including weekly, monthly, and quarterly specialty plan analysis, and articulate the LEA value proposition to brokers. Support the Account Executive team with new business and renewal implementation tasks while maintaining knowledge of ongoing claim issues and third-party administration. Meet clients in person or via virtual check-ins to establish rapport and retain existing business.
Required Qualifications
- Bachelor's degree in a field such as business administration, accounting, finance, or a related field or equivalent experience
- 2+ years of Account Manager or Account Executive sales experience in a healthcare insurance role
- proficiency in third-party, self-insured client relationship management
- medical, dental, life, reimbursement accounts
- other ancillary products including types of stop loss insurance
- Producer license in state worked in
- Life Agent license preferred
- clear understanding and ability to explain employee benefits plans
- regulations, and administration
- major legislation that impacts benefits such as Health Care Reform and American Rescue Plan Act
- Experience with benefit administration platforms such as Javelina preferred
- Knowledge of medical terminology and Diagnosis Codes (ICD-9 & ICD-10) is helpful
- Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint
- Ability to use a computer which includes expert keyboard and navigation skills
- learning new programs
- Communicate clearly and professionally with internal and external customers
- Work effectively as part of a team to achieve established outcomes
- Understand other's roles and empower one another to take responsibility to be successful
- Demonstrate collaborative interaction with peers to reach a common goal
- be a resource to team members and internal/external customers
- Pay close attention to detail in all aspects of the job
- Make decisions using available resources and sound judgment
- Maintain confidentiality and discretion
- Identify and resolve problems in a timely manner
- gather and analyzes information skillfully
- Share knowledge with associates by effectively communicating and providing follow-up
- Open to other's ideas and exhibits a willingness to try new things
- Demonstrate accuracy and thoroughness
- monitor work to ensure quality
- Prioritize and plan work activities to use time efficiently
- Adapt to changes in the work environment
- manage competing demands
- is able to deal with frequent change, delays, or unexpected events
- Follows instructions, responds to direction, and solicits feedback to improve
- Act in such a way to instill trust from management, other associates, as well as customers
- Occasional: Lift and/or move up to 10 pounds
- Occasional: Ability to uphold the stress of occasional travel between offices
- Constant: Regular, predictable attendance is required
- Constant: While performing the duties of the job, the employee is regularly sitting for the full shift
- Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending
Desired Qualifications
- Life Agent license preferred
- Experience with benefit administration platforms such as Javelina preferred
- Knowledge of medical terminology and Diagnosis Codes (ICD-9 & ICD-10) is helpful
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