Account Manager, Law Firm Referrals (Remote)
RemoteArizona, United States or Texas, United States
Job Summary
Source and evaluate potential referral partners, assessing fit with Ovation's business model and client needs. Lead the onboarding process for new partners, educating them on underwriting standards, referral models, and operating expectations. Own the ongoing management of the referral partner portfolio, monitoring performance, responsiveness, client outcomes, and operational metrics. Build trusted relationships while holding partners accountable to agreed-upon performance standards. Work closely with Intake, Operations, Marketing, and Legal teams to ensure smooth case routing, timely communication, and exceptional client experiences. Monitor case progression, partner decisions, and operational performance to identify risks before they become problems. Analyze referral data, identify trends, and recommend improvements that increase conversion, client satisfaction, and revenue. Continuously improve systems, processes, reporting, and partner performance through critical thinking and cross-functional collaboration. Help expand Ovation's national referral network as we continue to grow into new markets.
Required Qualifications
- Bachelor's degree
- 3+ years managing strategic accounts, partnerships, client relationships, or operational programs
- Strong analytical skills with the ability to interpret performance metrics and identify opportunities
- Experience using CRM systems and spreadsheets to manage relationships and performance
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities
- Comfortable making independent decisions while collaborating across multiple departments
- Resident of Georgia, Florida, Ohio, Texas, Arizona, or Utah
Desired Qualifications
- Experience within legal, healthcare, professional services, or other relationship-driven industries
- Personal injury or legal operations experience
- Experience working in high-growth organizations
- Experience building or improving operational processes
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