Account Manager
$80,000–$100,000 year
On-site · Midland, Michigan, United States
Job Summary
The Account Manager serves as the lead management representative for the assigned facility, overseeing site operations, customer satisfaction, financial performance, project execution, workforce leadership, and EHS compliance; acts as primary liaison between Knight Facilities Management, client leadership, contractors, regulatory agencies, and employees to ensure safe, efficient, and cost-effective facility operations. Responsibilities include directing daily facility operations (janitorial and maintenance), CMMS administration, vendor/contractor management, project lifecycle management, KPI reporting, budgets and procurement, client relations, safety leadership, safety audits, training and workforce development, incident management, and enforcing safety and regulatory compliance. The role requires strong leadership, strategic planning, risk mitigation, and the ability to respond to emergencies and coordinate with multiple stakeholders. Travel between facilities and client locations may be required; combines office, industrial, and field environments.
Required Qualifications
- Experience: Minimum of five (5) years of experience in facilities management, maintenance, construction, project management, operations management, safety management, or a related field
- Demonstrated leadership experience managing personnel, contractors, budgets, and client relationships
- Bachelor's Degree in Business Management, Safety Management, Engineering, Facilities Management, Environmental Sciences, or related field preferred
- Must possess the knowledge, skills, and experience necessary to perform facility management leadership responsibilities
- Ability to obtain and maintain all required client and company safety certifications
- Essential Duties and Responsibilities cover operations, safety, budgeting, procurement, training, incident management, and leadership responsibilities
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