Account Manager, K-12
On-siteRaleigh, North Carolina, United States
Job Summary
Manage 300-500 small customer accounts by conducting proactive outreach via phone, video, email, and targeted campaigns to secure subscription renewals. Build relationships with key decision-makers to ensure engagement throughout the subscription lifecycle while effectively communicating new product enhancements. Develop a deep understanding of IXL's products and customer needs to maximize usage and gather feedback to enhance offerings. Conduct regular territory review meetings with internal stakeholders to communicate health trends and strategic direction. Accurately track all activities in Salesforce.com and collaborate with field and inside sales teams. Located in Raleigh, NC, this role supports IXL's mission to impact millions of learners through personalized education products.
Required Qualifications
- BA/BS Degree
- Ability to learn and be an expert on the IXL and related platforms
- Classroom experience and/or related educational field experience of 2+ years
- Account Management/Customer Service experience
- Exceptional communication skills - verbal and written
- Presentation skills
- Comfortable with technology and passionate about bringing technology into the classroom
- Energetic self-starter who thrives in a fast-paced team environment
- Detail-oriented and exceptionally organized
- Exceptional critical thinking, research, and problem-solving skills
- MS Office, Google Suite computer skills
- Salesforce experience
- Proven ability to work effectively across teams
- Ability to multi-task and manage multiple accounts/activities simultaneously
- Must be in our Raleigh, NC, area office
Desired Qualifications
- Classroom experience and/or related educational field experience of 2+ years preferred
- Account Management/Customer Service experience a plus
- MS Office, Google Suite computer skills
- Salesforce experience a plus
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