Account Manager, Japan
On-siteTokyo, Tokyo, Japan
Job Summary
Proactively contact inbound and outbound opportunities to convert them into traded accounts, supporting clients through onboarding, account setup, and initial funding. Maintain high daily contact volume and consistent follow-up cadence via phone, email, and live chat while assisting new clients with platform usage, funding, and trading basics. Manage and grow a portfolio of active clients, including high-value clients, by maintaining regular contact to encourage activation and proactively addressing churn risks. Log all client interactions accurately in CRM systems and monitor conversion pipeline to prioritize high-potential leads. Introduce and promote referral programmes to eligible clients and provide tailored solutions aligned with client profile and trading needs. Participate in webinars and achieve daily, weekly, and monthly KPIs focused on call volume, conversion rate, and revenue targets.
Required Qualifications
- At least 2 years' experience in sales, customer service, or financial services
- Strong interest and knowledge in FX/CFD or financial markets
- Strong communication, analytical, and relationship-building skills
- Strong analytical and problem-solving skills with the ability to build client relationships
- Highly motivated, KPI-driven, and resilient
- Strong multi-tasking skills and detail-oriented
- Excellent verbal and written communication skills in both Japanese and English
- JSDA and Representative License
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