Account Manager, Israel
RemoteIsrael
EXPIREDIsraelRemoteFull TimeTECHMedium
Full TimeMediumTECH
Job Summary
Develop a deep understanding of clients' needs and maintain ownership of their accounts to retain 100% of existing customers. Manage support escalations to resolution, negotiate long-term commitments with key stakeholders, and identify new workload opportunities within customer cloud environments. Establish regular quarterly reviews tracking project timelines, projected spending, and feedback on support engagement. Aggregate customer feedback to prioritize engineering deliverables and identify cost optimization opportunities. Balance requirements for large strategic and emerging clients while working with vendor sales reps on mutual accounts.
Required Qualifications
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role
- 3+ years of experience at a technology company
- Experience with AWS, GCP, or other major public clouds
- Experience in the FinOps ecosystem
- Strong verbal/written communication skills in Hebrew & English
- Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships
- Great operational/administration skills, analytical, detail-oriented and able to 'zoom' in/out from the big picture to the minutiae
- A desire to grow within the organization and continuously broaden your skill sets
- A great sense of humor and enjoys having fun at work
Desired Qualifications
- Cloud Certifications (AWS Cloud Practitioner or Google Cloud Digital Leader certifications)
- Additional languages
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