Account Manager, Intermediaries, Geneva, 100% (f/m/d)
On-siteGenève, Geneva, Switzerland
Job Summary
Support Relationship Managers by handling client administration, documentation, and daily operational tasks including order placement, trade execution, and payment processing. Respond to incoming calls, maintain client records and preferences, and generate system-based reports while providing verbal and written data without offering investment advice. Manage internal projects affecting account relationships, solve administrative issues, and document work plans to ensure process improvements. Act as the first line of risk defense by adhering to compliance guidelines, raising concerns, and escalating issues as necessary. Channel client feedback to relevant departments to foster continuous adaptation.
Required Qualifications
- Proven track record in servicing banking clients with complex needs (on boarding of new clients, maintaining and extending current relationships)
- Sound affinity with the Middle East, i.e. familiar with the legal and regulatory environment as well as cultural awareness
- Excellent organisational skills, able to work swiftly, independently within the Account Manager's scope and accurately even when under pressure
- Proactive, friendly, team player and solutions oriented
- Impeccable presentation and communication skills
- Highly service oriented and passionate about client servicing
- Strong integrity, ethics, and risk awareness combined with solid client-focused mindset
- Advanced knowledge of global financial markets and current developments in the industry
- Strong fluency in French and English (oral and written)
- Very good MS Office skills
Desired Qualifications
- Additional language an asset
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