Account Manager, Intermediaries, Geneva, 100% (f/m/d)
On-siteGenève, Geneva, Switzerland
Job Summary
Manage client administration, documentation, and operational tasks for the Account Manager Intermediaries team. Respond to incoming calls, process orders, trades, and payments, and maintain accurate records of client instructions and preferences. Support Relationship Managers by executing client requests, providing relevant information, and handling internal projects impacting account relationships. Act as the first line of risk defence by adhering to compliance guidelines, raising concerns, and escalating issues. Channel client feedback to foster continuous improvement and ensure fast adaptation of processes while maintaining professional service quality.
Required Qualifications
- Proven track record in servicing banking clients with complex needs (on boarding of new clients, maintaining and extending current relationships)
- Sound affinity with the Middle East, i.e. familiar with the legal and regulatory environment as well as cultural awareness
- Excellent organisational skills, able to work swiftly, independently within the Account Manager's scope and accurately even when under pressure
- Proactive, friendly, team player and solutions oriented
- Impeccable presentation and communication skills
- Highly service oriented and passionate about client servicing
- Strong integrity, ethics, and risk awareness combined with solid client-focused mindset
- Advanced knowledge of global financial markets and current developments in the industry
- Strong fluency in French and English (oral and written)
- Very good MS Office skills
Desired Qualifications
- Additional language an asset
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